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Guest Opinion Survey
MANAGE AND ANALYSE GUEST REVIEWS AND FEEDBACK
Achieving satisfactory levels in the hospitality industry is extremely important. Happy hotel guests are likely to return and possibly recommend the hotel.
Interactive Dashboard
It is imperative to have those information that exhilarates the departments functionality at an expeditious view; choose from a list of paramount activities.
Progressive Data Collection
Feedbacks from various sources are collected onto one platform; allowing all the participants be upraised about overall rating of the organization and save resources.
Timely Resolution
Allow the system analyse the time that a complaint takes to resolve ensuring there is no error in contributing towards unhappy guests. An unhappy guest may never return.
Assessing Customer Satisfaction
The experiences that your guests have are going to last far longer than their stay with you – which is why you need to prioritize the assessment of their satisfaction.
Sentiment Analysis
Analysing the sentiment of guests permits organization in reworking towards their processes to ensure some errors and flaws are never repeated.
Root Cause Analysis
Companies that reach the root cause of unsatisfactory guests are known to be utilising the best of the resource of feedback; allowing them analyse the need of change.
Features at a glance
Enhancing the experience of the end user & management together.
Customizable Survey Questionnaire
Real-Time Feedback
Multi-Source Data Collection
Instant Notification & Timely Resolution
Root Cause Analysis
Customer Relations & Data Management
Customized Reports & Analytics
Simplified Data Analysis
Interactive
Dashboard
It is imperative to have all the information at yor fingertips and the interactive dashboard ensures you can navigate and find the right information to help understand your client
Interactive
Dashboard
It is imperative to have all the information at yor fingertips and the interactive dashboard ensures you can navigate and find the right information to help understand your client
Assessing Customer
Satisfaction
Using different parameters and questions, Assess how happy and satisfied your client is with the entire experience of thier stay. Analyse this data to work on your weakneses
Timely
Resolution
It is imperative to have all the information at yor fingertips and the interactive dashboard ensures you can navigate and find the right information to help understand your client
Sentiment
Analysis
Analysing the sentiment of guests permits organization in reworking towards their processes to ensure some errors and flaws are never repeated.
Root Cause
Analysis
Understand the root cause for unsatisfactory guests based on data analysis of the feedback. Use this to resolve and eleminate any flaws from your processes and service.
customer stories
Loiuse Zambello
Kitchen manager
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NUMERAH Solutions
Seamlessly connect with all the department with our varied applications
